Digital Employee Experience Platform

Improve digital employee experience. Maximize productivity and engagement.

Gain a deeper understanding of employee productivity and engagement so you can make more informed data-driven decisions about your digital workplace.

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Transform digital efficiency and employee satisfaction

Get actionable digital employee experience insights with Acumen from Scalable. With our DEX management platform you can find and fix digital friction with confidence.

Improve the end-user experience
Eliminate productivity roadblocks
Optimize costs
Build a better digital workplace
Protect employee well-being

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Game-changing solutions for employee experience leaders

Whether you’re an IT manager, HR director, line of business manager or dedicated digital experience leader, our platform can help. Accelerate digital transformation, analyze experience data across different groups, understand where and why your employees are frustrated or losing time, improve remote workplace performance and much more.

HR & Employee Experience Leaders
Business Process Owners
Digital Transformation Leaders
IT & Digital Workplace Leaders

HR & Employee Experience Leaders

DEX Data and insights enable HR and employee experience leaders to leverage quantifiable data to assess engagement, burnout risk, identify quiet quitting, and ensure healthy workload balance.

Secure insights on employee engagement and experience by combining digital experience metrics, work pattern insights and collaboration data. Compare remote and onsite productivity, assess compliance and make data-driven headcount and resource decisions.

Business Process Owners

Business leaders and systems analysts, responsible for the delivery of a specific process or business service, leverage DEX data to orchestrate teams and task workflows in the most efficient and cost-effective way, improving both productivity and customer experiences.

With an ability to measure and analyze task workflows at scale, across multiple locations, for any number of employees, business process leaders are able to eliminate process friction, optimize and automate task workflows, and identify best practice that leads to increased productivity.

Digital Transformation Leaders

Acumen gives you the digital employee experience insights you need to build a world class digital workplace. Acumen captures the employee experience data needed to establish a baseline and measure ongoing progress based on accurate observed data.

Acumen’s configurable KPIs provide a common language for all stakeholders to help make informed decisions that optimize outcomes. DEX insights ensure transformation teams can monitor adoption, identify digital champions and identify risks to value early so they can be addressed.

IT & Digital Workplace Leaders

Acumen enables deep inspection of digital workplace performance to expose where employees experience digital friction so issues can be addressed before they impact productivity.

By providing visibility into endpoints, application usage, task workflows, work patterns and location, digital workplace teams can improve DEX, optimize productivity and lower costs.

HR & Employee Experience Leaders

DEX Data and insights enable HR and employee experience leaders to leverage quantifiable data to assess engagement, burnout risk, identify quiet quitting, and ensure healthy workload balance.

Secure insights on employee engagement and experience by combining digital experience metrics, work pattern insights and collaboration data. Compare remote and onsite productivity, assess compliance and make data-driven headcount and resource decisions.
Business Process Owners

Business leaders and systems analysts, responsible for the delivery of a specific process or business service, leverage DEX data to orchestrate teams and task workflows in the most efficient and cost-effective way, improving both productivity and customer experiences.

With an ability to measure and analyze task workflows at scale, across multiple locations, for any number of employees, business process leaders are able to eliminate process friction, optimize and automate task workflows, and identify best practice that leads to increased productivity.
Digital Transformation Leaders

Acumen gives you the digital employee experience insights you need to build a world class digital workplace. Acumen captures the employee experience data needed to establish a baseline and measure ongoing progress based on accurate observed data.

Acumen’s configurable KPIs provide a common language for all stakeholders to help make informed decisions that optimize outcomes. DEX insights ensure transformation teams can monitor adoption, identify digital champions and identify risks to value early so they can be addressed.
IT & Digital Workplace Leaders

Acumen enables deep inspection of digital workplace performance to expose where employees experience digital friction so issues can be addressed before they impact productivity.

By providing visibility into endpoints, application usage, task workflows, work patterns and location, digital workplace teams can improve DEX, optimize productivity and lower costs.

A DEX platform with a difference

Transform your digital employee experience with our platform's three critical capabilities. First, endpoint intelligence analyzes performance metrics, application usage, and user behavior to identify DEX pain points. Second, our task mining feature provides step-by-step analysis of employee journeys, uncovering workflow bottlenecks and automation opportunities. Finally, our work pattern analysis delves into user behavior to highlight DEX issues and potential engagement risks.

End User Experience Management

Dramatically improve employee digital experience
Establish digital experience KPIs
Identify and eliminate digital friction
Accelerate digital transformation
Streamline costs based on user requirements

View End User Experience Management

Optimize employee productivity

Optimize process that enhance productivity
Support new ways of working across your entire organization
Understand work patterns and trends
Protect employee well-being
Ensure governance and compliance

View Employee Productivity Optimization

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50%: Workers say poor DEX makes them less productive
29%: employees wanting to leave due to poor DEX
47%: Employees experience high Digital Friction

Hybrid Work, Solved: Acumen's Role in Elevating Hybrid Productivity.

Line managers and HR work together to support employee well-being and reduce the risk of burnout using data and insights on work patterns to identify staff that are working excessively long hours.
By analyzing use of collaborative platforms, the company identified that some individuals had started to become isolated and take appropriate action.
The company uses work pattern data to assess return to office requirements and plan appropriate office services.

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Acumen Empowers IT to Resolve Issues Fast, Keeping Teams Productive Anywhere.

Identified issues around poor Wi-Fi performance, specifically for a group of remote workers
Identified device stability and utilisation issues for a specific device configuration were increasing. The company worked with the manufacturer and determined that the issues was with an outdated firmware.
IT Support were able to identify all other employees that had the same device configuration, allowing them to proactively update them before issues started occurring.

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From Friction to Flow: Acumen Transforms Frontline Worker Efficiency.

Identified unnecessary application switching due to missing functionality that resulted in several hours of wasted time each week, for each of their 15,000 frontline staff.
Resulted in high error rates from miskeying of data and user frustration and dissatisfaction.
A minor change to the inhouse application eliminated the issue delivering faster processing times and significant savings.

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From Hidden Costs to Major Savings: Acumen Delivers 200% ROI.

The company estimates a 200% return on investment in the first year alone from Acumen.
Enabled license optimization by right-sizing the license requirements for the main token-based applications based on accurate usage data.
Identified bad practice that incurred unnecessary costs. Rationalized the engineering application portfolio, leading to consolidation, modernization and further cost reductions.

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Get started with Scalable

Sign up now and we’ll show you our DEX platform Acumen in action with a no obligation free personalized demo at a time that suits you.

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Digital Employee Experience Platform

Improve digital employee experience. Maximize productivity and engagement.

The best digital experiences rely on Scalable Software

Transform digital efficiency and employee satisfaction

Overcome your digital workforce challenges

We've got the solution!

Enhance Digital Employee Experience

Increase Digital Workplace Efficiency

Accelerate Digital Transformation

Streamline Digital Workplace Costs

Observability for Hybrid Working