Research reveals that the majority of companies are missing key DEX insights, resulting in unseen digital friction that impacts productivity.
Enterprises with hybrid workforces around the globe have invested heavily in digital technology to enable employees in the modern workplace. Yet the experience employees have with that technology remains a mystery, or as Gartner puts it, a ‘black box’ for many organizations.
This report explores how IT departments are navigating the digital workplace and presents the results from a survey of 400 US and UK IT decision makers on their journey to DEX maturity.
It explores the typical approach taken to DEX today, and how the focus on technology over experience is holding businesses back.
