End User Experience Management with Acumen

Acumen's Endpoint Intelligence provides monitoring and analytics on employee devices, enabling businesses to understand and improve digital experience and productivity. It offers insights into how devices and applications are being used, detects performance issues, and helps resolve them before they impact employees.

Acumen identifies endpoint performance issues that impact employee productivity such as device and application instability and poor performance.  By providing proactive alerts and detailed reports, Acumen helps ensure that employee IT services are always running optimally.  Acumen also provides the data and insights needed by IT and process owners to analyze task and application workflows to help IT teams quickly resolve issues that may reduce productivity.

Yes, Acumen is designed to easily integrate with your existing IT systems, including service desks, CMDBs and popular business intelligence platforms. This allows you to enhance your current infrastructure with deeper visibility into endpoint performance and its impact on employees’ digital experiences.

Acumen uses configurable KPIs underpinned by granular second-by-second usage data and advanced algorithms to analyze data from endpoints in near real-time. KPIs perform configurable analysis and filtering on these low-level technical metrics to generate a consistent and objective measure of employee experience. Acumen has an extensive library of KPI templates constructed from our research into DEX. The library is ever-evolving in response to customer requirements.

Acumen delivers customizable KPIs that highlight key metrics, such as device health, and application performance. IT teams can tailor these reports to meet specific needs, enabling decision-makers to measure performance and user experience across different departments or locations.

Yes, Acumen is scalable and can support businesses of any size, from small teams to large enterprises. Its flexible pricing and deployment options allow organizations to customize the solution based on their specific requirements and budgets.

Acumen follows stringent data privacy protocols and uses enterprise-grade security features to protect sensitive information. The platform ensures compliance with major data protection regulations, such as GDPR, and offers customizable security settings to match your organization's needs. Read more about our plugin privacy policy here.

ServiceNow integration is delivered via an HTTPS-based OData API for programmatic or direct access to stored data, collected and processed by Acumen, and returns data in XML and JSON formats. 

Simple, efficient and logical access to stored data is key, which is why Scalable has committed to its HTTPS-based OData API for programmatic or direct access. Access methods direct from browser, via API development tools like Postman or direct access from your BI tooling or data lake analytics are all supported. Additionally, the platform that Acumen is built on fully supports schema extension and creation of custom views to pre-calculate or aggregate data where needed, saving time and processor cycles. 

Direct integration with ServiceNow and other Enterprise tools or services is very straightforward and Scalable customers commonly use our data directly in the ServiceNow platform to enrich the ServiceNow CMDB by importing discovered and normalized asset data and utilize rich workplace analytics data in ServiceNow forms and workflows. 

You can book a demo or take a product tour through our website to see Acumen in action. Simply visit the product page and choose from our demo options or contact our sales team for more personalized assistance.

Scalable offers dedicated customer support, including onboarding assistance, technical support, and regular product updates. Customers can also access a blog, videos, and data sheets to help maximize the value of Acumen. Customers can submit a ticket or gain access to other helpful information inside of our Support Portal. Whether you have a how-to question or need assistance, our in-house US and UK-based team members are here to serve you. Contact us through the Support Portal or at support@scalable.com when we can be of assistance. If self-service is more your speed, we also offer a growing knowledgebase of common support questions with articles on how to solve them.