End User Experience Management Tools with Acumen

Improve employee digital experience with Acumen for Endpoint Intelligence^TM. Delivering actionable insights from endpoint analytics.

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Empower your digital workplace with Acumen

Acumen collates and distills granular end user device intelligence data from across an organization’s entire IT estate. Using a blend of digital KPIs and metrics, Acumen delivers clear visibility into digital workplace performance, regardless of location. Leadership, IT, and HR teams gain a powerful lens into the digital employee experience. Identify hidden or unreported digital friction and optimize endpoint configuration based on employee needs.

What makes our end user experience management software different?

Enhance workplace performance

Score digital employee experience (DEX) across the organization. Measure the impact of hybrid and remote work patterns on Digital Employee Experience. Establish and track key performance indicators for digital workplace effectiveness.

Drive continuous improvement

Detect technical issues that negatively impact employee digital experience. Proactively address performance bottlenecks and application instabilities. Define and measure transformation initiative progress with quantifiable metrics.

Optimize software investments

Eliminate wasteful expenditure on underutilized or redundant software. Use data-driven insights for right-sizing licenses and subscriptions and identify opportunities for consolidation and standardization.

Acumen features and capabilities

Digital Employee Experience (DEX) observability
Intelligent usage metering and cost optimization
Hardware inventory and lifecycle management
Advanced performance and stability analytics

Accurately measure employee experience with devices and applications.
Monitor DEX for all employees, in-office and remote.
Compare segments by role, team, and location; benchmark improvements.
Analyze experience over time.

Per-second usage metering for Installed, SaaS, and VDI applications
Distinguish between application read and write operations.
Conduct financial impact analysis for software and hardware decisions.
Correlate endpoint suitability to user requirements.

Maintain detailed hardware and software inventory
Automatic warranty discovery and tracking.
Integrate with service desks.
Establish smarter hardware refresh cycles based on actual usage and performance.

Conduct machine performance analysis and track endpoint performance over time
Detect application slow-downs and correlate with hardware performance.
Identify software crashes, operating system hangs, and crashes.
Perform crash detection analysis for proactive issue resolution.
Conduct security and patch analysis for vulnerability management.

- Accurately measure employee experience with devices and applications.
- Monitor DEX for all employees, in-office and remote.
- Compare segments by role, team, and location; benchmark improvements.
- Analyze experience over time.
- Per-second usage metering for Installed, SaaS, and VDI applications
- Distinguish between application read and write operations.
- Conduct financial impact analysis for software and hardware decisions.
- Correlate endpoint suitability to user requirements.
- Maintain detailed hardware and software inventory
- Automatic warranty discovery and tracking.
- Integrate with service desks.
- Establish smarter hardware refresh cycles based on actual usage and performance.
- Conduct machine performance analysis and track endpoint performance over time
- Detect application slow-downs and correlate with hardware performance.
- Identify software crashes, operating system hangs, and crashes.
- Perform crash detection analysis for proactive issue resolution.
- Conduct security and patch analysis for vulnerability management.

Frequently Asked Questions

Acumen's Endpoint Intelligence provides monitoring and analytics on employee devices, enabling businesses to understand and improve digital experience and productivity. It offers insights into how devices and applications are being used, detects performance issues, and helps resolve them before they impact employees.
Acumen identifies endpoint performance issues that impact employee productivity such as device and application instability and poor performance. By providing proactive alerts and detailed reports, Acumen helps ensure that employee IT services are always running optimally. Acumen also provides the data and insights needed by IT and process owners to analyze task and application workflows to help IT teams quickly resolve issues that may reduce productivity.
Yes, Acumen is designed to easily integrate with your existing IT systems, including service desks, CMDBs and popular business intelligence platforms. This allows you to enhance your current infrastructure with deeper visibility into endpoint performance and its impact on employees’ digital experiences.
Acumen uses configurable KPIs underpinned by granular second-by-second usage data and advanced algorithms to analyze data from endpoints in near real-time. KPIs perform configurable analysis and filtering on these low-level technical metrics to generate a consistent and objective measure of employee experience. Acumen has an extensive library of KPI templates constructed from our research into DEX. The library is ever-evolving in response to customer requirements.
Acumen delivers customizable KPIs that highlight key metrics, such as device health, and application performance. IT teams can tailor these reports to meet specific needs, enabling decision-makers to measure performance and user experience across different departments or locations.
Yes, Acumen is scalable and can support businesses of any size, from small teams to large enterprises. Its flexible pricing and deployment options allow organizations to customize the solution based on their specific requirements and budgets.
Acumen follows stringent data privacy protocols and uses enterprise-grade security features to protect sensitive information. The platform ensures compliance with major data protection regulations, such as GDPR, and offers customizable security settings to match your organization's needs. Read more about our plugin privacy policy here.
You can book a demo or take a product tour through our website to see Acumen in action. Simply visit the product page and choose from our demo options or contact our sales team for more personalized assistance.
Scalable offers dedicated customer support, including onboarding assistance, technical support, and regular product updates. Customers can also access a blog, videos, and data sheets to help maximize the value of Acumen. Customers can submit a ticket or gain access to other helpful information inside of our Support Portal. Whether you have a how-to question or need assistance, our in-house US and UK-based team members are here to serve you. Contact us through the Support Portal or at support@scalable.com when we can be of assistance. If self-service is more your speed, we also offer a growing knowledgebase of common support questions with articles on how to solve them.

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Sign up now and we’ll show you our DEX platform Acumen in action with a no obligation free personalized demo at a time that suits you.

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End User Experience Management with Acumen

Improve employee digital experience with Acumen for Endpoint Intelligence^TM. Delivering actionable insights from endpoint analytics.

The best digital experiences rely on Scalable Software

Empower your digital workplace with Acumen