Digital employee experience software, solutions and tools

Enhance digital employee experience. Measure, score and optimize

A digital employee experience management solution designed to improve employee productivity and remove digital friction in any workplace location, in-office, or remote.

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Detect and prevent digital friction

Our digital employee experience management tool uses analytics to identify issues before they disrupt productivity, ensuring optimized digital experiences and efficient workflows.

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Deep visibility with granular analytics

Offering second-by-second data capture, gain objective, measurable insights for precise, data-driven decision-making.

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Tailored employee-centric solutions

Our DEX software is tailored to improve engagement, employee wellbeing and ensure employees stay motivated and productive, whether remote or on-site.

Uncover digital frustrations and inefficiencies with our DEX solution

Hidden digital frustrations, often unreported by remote employees, lead to significant inefficiencies, costing organizations thousands per employee annually. Acumen from Scalable, a sophisticated DEX platform, captures and analyzes these digital friction events—such as WiFi issues, application crashes, and device slowdowns—that disrupt productivity and erode employee engagement.

By centrally reporting these issues, you can proactively address them and establish internal benchmarks. Say goodbye to outdated manual methods and unreliable data. With Acumen, you establish a clear and accurate measurement of digital employee experience, allowing you to track performance improvements and optimize employee satisfaction using configurable KPIs.

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Actionable KPIs

Drive continuous improvement and informed decision-making through precise, data-backed performance metrics that align with your digital transformation goals.

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Improve digital experience

Measure, score, and optimize digital performance objectively, at scale. Baseline and internally benchmark that data to identify priorities for change.

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Drive rapid adoption of best practices

Improve your workforce's adaptability by identifying and promoting digital champions, while providing support and training to others, enabling faster and more effective adoption of new tools and practices.

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Proven Impact

Achieve measurable increases in employee satisfaction and productivity by proactively addressing digital friction that in turn helps retain and attract talent in your workforce.

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Advanced digital employee experience software

Elevate workforce productivity

Poor digital experiences, largely driven by digital friction, can cost up to 14% of the working week—amounting to $10,275 per employee annually1. Acumen, our DEX platform, gives you the visibility needed to uncover these hidden issues. With precise, granular insights, Acumen enables continuous monitoring and improvement of digital experiences, helping you identify and eliminate friction points. This proactive approach ensures your workforce remains efficient and satisfied, ultimately driving maximum productivity and operational success.

1Based on average salary taken from payscale multiplied by 5.55 hours lost to digital friction per week.


"Digital Friction costs companies on average $10,275 per employee"

Average salary multiplied by 5.55 hours lost to digital friction per week


Tailored solutions for your digital employee experience needs

Our solutions are designed to meet your specific digital experience challenges, such as measuring and optimizing digital employee experience (DEX) with actionable Key Performance Indicators (KPIs). Acumen transforms over 30 low-level technical metrics into consistent, objective KPIs, providing a clear benchmark for what defines ‘good’ DEX. This approach allows you to easily track progress, compare across teams, and ensure all stakeholders have a shared understanding of success, all while continuously adapting to your organization’s evolving needs.

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The ROI of using our DEX software

Choose Scalable’s DEX solutions for an improved digital experience that drives measurable returns. Our clients have seen significant boosts in productivity, reduced operational costs, and improved employee retention by optimizing their digital environments.

Recommended reading

Digital friction eBook FC
eBook
How to stop digital friction from killing employee productivity
Identify Digital Friction
Video
Identify & Eliminate Digital Friction
Employee Experience and The Digital Workplace-1-1
Datasheet
Employee Experience and the Digital Workplace

Frequently Asked Questions

Want to learn more?

Watch our video to take a closer look at how Acumen works with its key features and benefits. Or contact our team for a personalized demo to view our DEX platform Acumen, in action.

 

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