Increase Digital Workplace Efficiency

Optimize employee journeys. Increase digital workplace efficiency.

Unlock task workflow insights to drive efficiency and employee productivity across your whole organization.

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Understand task workflow of any employee

Capture the mapped workflows of any employee, at scale, regardless of their location.

Identify inefficiencies and friction points

Our DEX platform finds digital friction and workflow delays providing the insight needed to improve productivity and processing times.

Target optimization efforts for efficient processes

Gain valuable insights so you can address compliance issues, training needs, automate repetitive tasks and create more efficient processes.

Boost productivity with task mining and digital friction insights

Employees can feel overwhelmed by decentralized work environments and multiple digital processes, which hampers productivity and stifles innovation. Our DEX platform, Acumen, helps capture employee journeys and interaction data so you can analyse how they navigate tasks within and across multiple applications. This comprehensive insight into employee workflows helps identify areas where delays or friction occur, such as gaps in functionality or frequent application switching. With this analysis, you can streamline processes and enhance the overall productivity of your teams.

Process analysis and optimization

Identify the non-standardized parts of a process and any bottlenecks. Quickly spot opportunities for process standardization or improvement.

Performance management

Improve individual and team performance in process delivery. Identify those needing support and action with training and onboarding procedures.

Address governance and risks

Identify non-compliant behavior and secure a stable, controlled digital workplace environment.

Digital workplace efficiency solution

Never miss a chance to prevent problems

Curious about how your employees get their work done and where digital friction stems from? Our DEX solution provides the deep visibility and oversight you need. Ensure your team is performing and risks are mitigated, while simultaneously improving overall digital workplace efficiency.

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Automate processes for greater efficiency

Repetitive tasks can often slow down productivity and frustrate employees. By discovering where the issues lie, automation can be introduced where it’s needed, reducing the burden on your teams and enhancing their ability to focus on high-impact work. This automation leads to smoother, empowered processes that significantly boost productivity and employee engagement.

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Frequently Asked Questions

Our DEX platform uses employee journey mapping to capture the sequence of employee interactions within and between applications, pinpointing areas where inefficiencies and disruptions occur. By identifying and addressing these friction points, businesses can create smoother workflows, improving both employee experience and operational efficiency. This capability is more generally known as Task Mining.
Task mining features within our DEX platform allow you to capture and analyze employee journeys and application workflows, identifying process variations and best practices. This helps measure employee performance against established internal standards, pinpoint pain points, and uncover areas where optimization is needed to enhance overall task efficiency and productivity.
Acumen captures and analyzes application workflows for each employee, helping organizations identify and mitigate risky behavior. This ensures adherence to governance and compliance standards while creating a secure, controlled digital environment that optimizes both process and risk management.

Want to learn more?

Watch our video to take a closer look at how Acumen works with its key features and benefits. Or contact our team for a personalized demo to view our DEX platform Acumen, in action.